Cards

​

• Artist Proofs and Cards come in many variants, and are often reprinted across sets. The images on this site are illustrative of the art only, and may not represent the specific set, or the variant specified in the drop-down box. If you need clarification on a specific card please email before ordering.
   

• When ordering the ‘Your Own Cards Signed’ option, in which you send in your own cards for signature and return, please be aware that you do so at your own risk. I (MonsterArt) am unable to offer card compensation in the unlikely event of loss or damage during return shipping or at any other time. In such circumstances, my liabilities extend only to refunding the cost of the order, if appropriate, and not the value of the cards themselves.

Ordering

 

• When placing an order you ensure the details you have entered are correct. I cannot be held responsible for non-delivery or other issues due to incorrect details.
   

• If you need to change details of your order then I will make those changes as long as they are communicated in a timely fashion and prior to any affected signatures, changes or shipping label purchases.
   

• If you wish to cancel an order you will need to contact me as soon as you are able. If the order has not yet been processed you will be offered a full refund.
   

• In the unlikely event of one or more items being unavailable after you placed an order, I will give you the option of choosing alternative items, receiving a partial refund or receiving a full refund.
   

• It will not be possible to cancel an order after it has been processed unless that order is solely one or more non-customised (i.e. unsigned, unmodified) items and it has not been shipped.

Shipping

 

• All orders, including those involving your own cards signed-and-returned, are shipped using tracked services.
   

• I normally turn around orders in 2 - 5 days, and endeavour to turn around all orders within 7 days. In the event of a delay further to this, I will inform you of the new timescale.
   

• I will provide you with the tracking code and URL within 24 hours of the order being dispatched.

Returns

​

• I do not accept returns for customised products (i.e. signed or otherwise modified) except in the event of damage or incorrect order fulfilment.

Delivery

 

• Important: You must check your order and notify me of any damage within 2 days of receipt, otherwise I cannot guarantee recouping the insurance in order to refund the order cost. This is especially important for higher value orders.
   

• For higher value orders I use a third party insurance company to cover loss or damage. In these cases, you will receive a post-dispatch email from this company with instructions on what evidence to provide if the order is damaged in transit.
   

• If your order does not arrive in a reasonable timescale please contact me with your order number.
   

• In the event an order is lost in transit, and 30 days or more has passed since dispatch, I will either provide you with a full refund, or send out a duplicate order if the products are available, at your discretion.

Liability

 

• I reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
   

• In the unlikely event I spot a significant error in pricing for items you have ordered, I will inform you of the change and give you the option to adjust payment or receive a full or partial refund. I am under no obligation to complete orders that have been erroneously priced.
   

• I cannot be held responsible for any loss, damage or negative outcome resulting from usage, re-sale, display or any other eventuality or application concerning the products I offer.

Privacy

 

• I collect personal data you provide when placing an order, including your name, address and email. I do not and cannot access, process or store payment information, which is done via the appropriate secure payment providers.
   

• I use your data solely to process orders and provide after-sales customer service where needed.
   

• Your personal information is saved securely and I do not sell or share it with third parties, except for the purpose of dispatching orders.
   

• MonsterArt website uses essential cookies necessary in order to make purchases, save browsing preferences and analyse site traffic.
   

• You have the right to access, correct, or delete your personal data. To do so, please contact me.
   

• I may update this policy at any time and without warning. Check this page for the latest version.